ID	5022
Sparte	Projektmanagement
Titel	ServiceNow Senior Technical Consultant
Arbeitsort	Zürich/Lausanne/Schweiz (flexibel)
Aufgaben	Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. You’ll be doing things like: • Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs. • Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements. • Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs. • Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Konversational at all times. • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and oVerings. • Mentor the team of junior consultants, guide the team’s growth, deliver learning sessions internally.
Anforderungen	• Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies. • Certified ITSM and/or CSM Implementation Specialist. • Experience of working in CSM / Customer Experience environments. • Experience working in an Agile/Scrum environment. • Development and/or consultancy experience with enterprise-level SaaS software solutions. • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets. • You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge. About you: • You are agile enough to adapt to the rapid growth and change of our business. • You are looking for a blended role involving development and client-facing consulting. • You can coach and mentor your peers and help foster knowledge sharing. • You have a high sense of responsibility and autonomy. • You always look for the bigger picture when trying to resolve problems • You maintain high standards and see feedback or failure as motivation to learn and grow. • You can build relationships that move our business forward. • Based in Switzerland, with flexibility to travel to customers, with the right to live and work in Switzerland (no visa sponsorship). • You can speak German and English. French is an additional asset.
Sprachen	You can speak German and English. French is an additional asset.